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Why Is My Samsung TV Volume Stuck? The dreaded situation of the stuck volume on your Samsung TV happens when you have the remote in one hand and your smartphone in the other.

And suddenly you find that your Samsung TV volume is stuck and won’t go up or down no matter what you do!

While this may be slightly annoying, it doesn’t mean that there’s anything seriously wrong with your TV. To get your volume unstuck and get back to watching your favorite shows, all you need to do is follow these few simple steps.

What Causes Volume to be Muted on a Smart TV


There are a few reasons that can cause your Samsung smart TV’s volume to become muted. The most common reason is that the audio output settings have been changed. This can be done accidentally, or on purpose, if you’re trying to protect your hearing.

Another possibility is that the mute button on the remote control is stuck in the on position. If this is the case, you can try gently pressing and releasing the button to see if that fixes the problem.

If neither of these solutions works, it’s possible that there is a software issue with your TV. In this case, you may need to perform a factory reset.

Samsung TV Volume Stuck

3 Reasons Your Remote May Not Be Working on Your TV

  1. You may need to replace the batteries in your remote.
  2. The buttons on your remote may be jammed.
  3. The sensors on your TV may be dirty, preventing the remote from working properly.
  4. If you have a smart TV, you may need to re-pair your remote with the TV.
  5. Your TV may need to be reset.
  6. You may need to factory reset your TV.
  7. You may need to contact Samsung for further assistance.

What can you do if the volume is stuck?

First, check to see if the mute button is accidentally on. If it is, press it to unmute the TV. Second, check the volume settings in the TV’s menu to make sure they’re not turned down. If they are, turn them up.

Third, try pressing the volume buttons on your remote control. If that doesn’t work, try using a different remote control.

Fourth, unplug your TV for a few minutes and then plug it back in. Fifth, try resetting your TV to its factory settings. Sixth, contact Samsung customer support. Seventh, take your TV to a repair shop.

Further Troubleshooting

If you’re still having trouble after trying the steps above, there are a few other things you can try. First, make sure that the Mute button on your remote is not engaged. If it is, press it to unmute your TV.

You can also try turning off the Dolby sound mode by pressing the Menu button on your remote, then selecting Sound > Expert Settings > Dolby.

Finally, if none of these work, you may need to factory reset your TV. To do this, press the Menu button on your remote, then select Support > Self Diagnosis > Reset.

Glossary of Television Terms

Active Pixel Count- The number of pixels that can be turned on and off per second. This is what creates the image on your screen.

Aspect Ratio- The ratio of the width to the height of your screen. The most common aspect ratios are 4:3 and 16:9.

Backlight- A light source located behind the LCD panel that illuminates the picture.

Brightness- A measure of how much light is emitted from the television screen. Measured in candela per square meter (cd/m2).

Chroma Upsampling- A process that converts lower chroma (color) resolution signals into higher chroma resolution signals.


While Samsung TVs are some of the most popular brands on the market, they’re not always the most reliable. One common problem owners face with their TVs is that the volume gets stuck at one level and will not go up or down even when using the remote control.

If you’re having this problem with your TV, there are a few easy solutions you can try to fix yourself without having to resort to calling customer service or replacing expensive parts on your television set.

FAQ: Frequently Asked Questions

Why is my Samsung TV volume stuck?

There are a few possible reasons why your Samsung TV’s volume might be stuck. One possibility is that the mute function has been turned on accidentally. Another possibility is that the volume limit has been reached. Lastly, there may be a problem with the physical buttons on the TV itself.

How can I fix a stuck volume on my Samsung TV?

There are a few things you can try to fix a stuck volume on your Samsung TV. First, try restarting the TV. If that doesn’t work, try unplugging the TV for 30 seconds and then plugging it back in. If that still doesn’t work, you may need to factory reset your TV.

To do this, go to Settings > General > Reset and select Factory Reset. Keep in mind that this will delete all of your settings, so you’ll need to set up your TV again from scratch. If none of these solutions work, you may need to contact Samsung for further assistance.

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